Contact us

For product information or assistance:

Mr. Ken   market@aipean.com   


For service inquiries or assistance: 

Ms.Susanna  export@aipean.com

Ms.Nina       sales@aipean.com  

Ms.Ashely   exporta@aipean.com  


For customer support or assistance:

Mr.Ivan     ivan@aipean.com    

 

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News

FAQ

2009-03-29 11:05:53

Our service:

 With more than 7 years production and exporting experiences, no doubt we can be 

your solid supplier and partner who can offer you a competitive quality, prices & services. 

 

Promise: 

1. Superior quality: We asked 12 hours old testing, 8 hours high-low temperature testing , vibration test ,electronic performance test before shipping.

2. Best price: we can offer you factory price. we control the quality well and reduce our cost to offer competitive price and 

    excellent quality.

3. Strong Production capacity :4~5K pieces per month, we can provide customized design or package as your request. 

4. Good service after selling : 24Hours Quick Feedback, we provide extra replacement or free accessories.


FAQ: 

Q1: Are you manufacturer(factory)? 

Answer: Yes,we're professional manufacturer for digital photo frame,lcd screen signage display , advertising machine, video occasion greeing card …..

 

Q2: Do you accept OEM/ODM project?
Answer:  Yes, Customized products and packing are available. We make the design process very easy and quick with professional teams.

 

Q3: Can I have a sample order?

Answer: Yes,we welcome sample order to test and check quality of our products. Mixed samples are acceptable. 

 

Q4:How can we get your monthly new products announcement?

Answer: Please Email and inform us your requirements, and then we will send you the updated price list and catalog.

 

Q5:what's the warranty service?

Answer: 6 months to 12 months for different products. Please send back the defective goods within the warranty period, we will repaired them or send you new free. If it is the sample or only several accessories(the fee is less or around shipping fee) are damaged, please send us some pictures and video about it need to confirm your problem, then we will send you free new goods instead.

 

Q6:What's shipping ways is better for us?

Answer:For small order,express will be best.it is fast, And for bulk order, Air way is best but need collect them from Airport.for urgent orders,we suggest express send to your door.

 

Q7:How long will it take to ship my order?

Answer:As long as the stock is available, ships items within 3 working days for sample and 7-15 working days for formal order once we confirmed your payment.

 

Q8:How much does the shipping cost?

Answer:It depends on the quantity of the good, the shipping method and the destination.